Support and Resources

If you don’t have a support subscription and need support then you will need one before we can help you.

Our offices are open as follows:

Weekdays: 0900 – 1700 (GMT)

We guarantee a first response within 48 hours. Usually, we respond much quicker though.

Have a support subscription?

Call the Emergency Support number and leave a message. Someone will then get back to you.
You will be charged £25.00 per support incident for one of our engineers to help fix your problem. Please make sure you have permission to authorise this cost to your company.

If it’s not an emergency then you can always email and we will get back to you within office hours as part of your support subscription.

Don’t have a support subscription?

You’ll need to submit a support request using the form below and we will get back to you within office hours.

Whilst Radio Connected is reliable, other elements may not be. Don’t leave yourself open to chance and get the backup and support you need. If something does go wrong, wouldn’t you feel better knowing help is just an email away and the issue will be resolved quickly?

We don’t force customers to take out a support subscription however, If you do require support and you don’t have a support subscription for your accounts(s) then we won’t be able to help until you have a subscription in place. We, therefore, advise customers to take a support subscription when they buy any off our services.

You will still get all future updates free of charge regardless of whether you have a support subscription or not.

We use our own URL to connect to your machine to offer support similar to TeamViewer or Any desk but our own.